These terms apply to all users of www.mrshighbrow.com. The terms and conditions will be valid for all your future transactions with Mrs.Highbrow and visits to the site. Mrs.Highbrow reserves the right to revise these terms and conditions.

Privacy policy
Mrs.Highbrow respects the privacy of all users of this website. We ensure that the personal information the user requires is always handled confidentially and in accordance with the Data Protection Act.
The personal data provided by you to Mrs.Highbrow via the webshop or e- mail will only be used for the stated purpose, such as responding to requests for information. If you have questions about this, you can always contact us.

Like other commercial websites this website uses cookies. These are small text files that are created on your computer by a webshop. Cookies typically contain information on the actions you have taken in that shop, what preferences you have set and which pages you have visited. You can indicate in your web browser if you want to allow cookies or not.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Mrs.Highbrow does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, Mrs.Highbrow will contact you shortly by phone or by e-mail. We cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Mrs.Highbrow may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the site and webshop, errors may occur. Mrs.Highbrow cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site.

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor. If you don’t like a color after using the make-up you ordered you cannot refund it. So please choose and order carefully.

Prices shown on the site are in Euro’s and are inclusive of VAT.
Mrs.Highbrow is not responsible for any customs duties & taxes incurred within your receiving country.

Order acceptance
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We accept Ideal, Paypall, Visa, MasterCard, American Express and Maestro. Payment will be debited and cleared from your account upon dispatch of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Mrs.Highbrow, we will not be liable for any delay or non-delivery.

We take reasonable care to make our website secure. All credit/debit card transactions on this site are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Love Stories Intimates user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.To help ensure that your shopping experience is safe, simple, and secure, Mrs.Highbrow uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

If you are not satisfied with an item, you can return it within the return period of two weeks. Sale items cannot be returned. And we do not offer exchange on used make-up or cosmetic goods. The unused item has to be returned in its original packaging for a refund.

If you don’t like the color of your purchase after using it, it can not be returned. So please choose carefully before you place any order.

To successfully complete the return process, please follow the instructions on our return form. Print out and fill in our return form, which you can find here: Retourformulier. Please note that all returned items have to be sent back in one package. We advise you to sent back the package with registered mail. If the goods are used, worn, damaged, incomplete or not been send back in it original box then mrs.Highbrow is not obliged to take back the item.

Please address all returns and exchanges to:

Van Woustraat 79
1074 AD Amsterdam
The Netherlands

We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) or color you prefer.

Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.

Damaged items
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by e-mail: [email protected] We will take back the item, exchange it against a new one or credit you the purchase price.